Terms of service

🐶 PetNest – Terms & Conditions

Welcome to PetNest — where comfort, care, and thoughtful design come together to create a cozy space for your beloved pets.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a PetNest customer.

1. Definitions

Customer: An individual purchasing products for personal, non-commercial use.
Online Order: A transaction completed through our website.
Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

These Terms apply to all purchases made through the PetNest website.

By placing an order, you confirm your acceptance of these Terms.

In case of any ambiguity, the interpretation most favorable to the customer will apply.

3. Company Information

Business Name: LUMIVA BEAUTY LIMITED

Registered Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

Registration Number: 79435280

4. Our Products

At PetNest, we are committed to:

  • Offering high-quality pet accessories designed for comfort, safety, and everyday use
  • Providing accurate product descriptions and clear product images
  • Displaying transparent pricing, including shipping and taxes at checkout
  • Keeping product availability and stock information up to date

5. Order Process

  • Orders are confirmed once full payment is received
  • A confirmation email will be sent after checkout
  • Payments are securely processed through trusted third-party providers
  • PetNest reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations

6. Right of Withdrawal

  • Eligible items may be returned within 14 days of delivery
  • Products must be unused, in original packaging, and in resalable condition

7. Returns & Refunds

  • Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect
  • Items must be returned in original, undamaged condition
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • PetNest reserves the right to correct pricing errors at any time
  • International customers are responsible for customs duties, taxes, or import fees

9. Product Quality & Warranty

Every PetNest product is quality-checked before dispatch.

  • Product appearance may vary slightly due to lighting, screen settings, or manufacturing differences
  • Any issues must be reported within 14 days of delivery

Warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse or improper handling
  • Pet-related damage (chewing, scratching, etc.)
  • Exposure to extreme conditions (heat, moisture, etc.)

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Standard delivery may take up to 30 days, depending on location
  • Customers will be notified of delays or stock issues
  • If delivery is not possible, a replacement or refund may be offered

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and secure payment methods
  • For payment-related concerns, please contact our support team

12. Complaints & Customer Support

  • Issues must be reported within 7 days of delivery
  • Our team aims to respond within 14 business days
  • Valid complaints may be resolved via replacement, repair, or refund

13. Dispute Resolution

PetNest aims to resolve all concerns fairly and transparently. Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

PetNest is not liable for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Courier disruptions
  • Supply chain interruptions

15. Governing Law

These Terms are governed by applicable local laws, unless consumer protection laws provide greater protection.

16. Updates to Terms

PetNest reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting.